Terms & Conditions

Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email or text in the future to tell you about new products or services, or changes to this Terms of Service. You do have the opportunity to opt out.

We do not share or sell SMS opt-in, or phone numbers for the purpose of SMS.

If you choose to opt-in, you are providing your personal information and may receive SMS notifications. You can opt-out by replying STOP.

No mobile opt-in will be shared with third parties for marketing purposes.

You can expect to receive various messages over time that may include but are not limited to: Educational or promotional messages, data rate notices, privacy policy links and opt-out instructions.

SMS Messaging Terms

By opting in to receive SMS messages from Gillette Services, you agree to receive customer care, appointment-related, and service update text messages.

• Message frequency may vary.
• Message and data rates may apply.
• To opt out at any time, reply STOP.
• For assistance, reply HELP or visit https://gillettehvac.com.
• Your SMS consent is not shared with third parties or affiliates for marketing purposes.

Additional Terms and Conditions

1. Agreement and Acceptance The Purchaser acknowledges and accepts the equipment, materials, and services described in this agreement and agrees to pay the full contract amount as specified. This agreement becomes binding upon acceptance and may not be altered without written consent from Gillette Services ("Gillette Services").
2. Scope of Work Work will be performed per the specifications in this agreement. All services shall be completed in accordance with applicable codes and standards. Gillette reserves the right to make reasonable modifications to installation methods, materials, or components as needed to ensure code compliance, equipment compatibility, or performance integrity. Any material or pricing adjustments made under these conditions will be communicated to the Purchaser. If a second visit is required due to an inaccessible worksite, incomplete third-party preparation, or customer-requested re-inspection outside the original scope, additional labor or service fees may apply.
3. Changes to Scope Any additions, deletions, or material modifications to the original scope initiated by the Purchaser must be authorized in writing and will be subject to a signed change order and applicable additional charges. Gillette also reserves the right to make scope or pricing adjustments as needed to accommodate field conditions, local code requirements, material availability, or other construction variables. Gillette will make reasonable efforts to communicate all such changes in advance when possible.
4. Estimate Expiration and Project Inactivity All estimates are valid for 30 days from the date of issue. If an estimate is more than 30 days old—regardless of whether communication has occurred—pricing, scope, and equipment availability are subject to change unless otherwise confirmed in writing by a Gillette representative and secured with a minimum 10% nonrefundable deposit. Any equipment substitutions or pricing adjustments will be communicated to the Purchaser prior to scheduling or execution of work. If the Purchaser delays installation beyond 30 days after a deposit is received, Gillette reserves the right to charge a material storage or holding fee due to warehousing costs or supplier limitations.
5. Equipment Availability and Substitutions In the event of manufacturer delays, model phase-outs, or regulatory changes, Gillette reserves the right to substitute materials or equipment with comparable or superior models. This will be done to maintain compliance and performance integrity.
6. Pricing Adjustments Due to Delay Pricing, materials, and scope are based on conditions at the time of approval. Delays caused by Purchaser or third-party entities (e.g., permitting agencies, utility providers, HOAs) may result in updated pricing or scope adjustments.
7. Payment Terms All invoices are due in full upon project completion unless otherwise specified. Unpaid balances will accrue interest at 1.5% per month (18% annually). Gillette reserves the right to withhold service or equipment in the event of non-payment. Any account with a balance more than 30 days overdue may be referred to a third-party collections agency. The Purchaser will be responsible for all associated fees.
8. Title and Risk of Loss All equipment remains the property of Gillette until payment is received in full. Purchaser assumes full responsibility for equipment once installed. Gillette is not liable for damage, theft, or loss after installation.
9. Warranty Coverage and Maintenance Compliance Carrier parts warranties (5–10 years) and Gillette labor warranties (1 year unless extended) are contingent on documented annual maintenance performed by a licensed HVAC contractor. Gillette must be provided with proper documentation if maintenance is performed by a third party. Documentation must clearly outline all inspection points and system components reviewed during service. Incomplete or vague records may result in denial of a warranty claim. Failure to provide documentation or perform maintenance voids all warranties. Warranty service is available only during business hours: Monday through Friday, 8:00 AM–5:00 PM, excluding holidays. Warranty calls received outside these hours will be scheduled during the next available regular business window. Gillette guarantees proper system sizing based on either a Manual J load calculation or professional assessment. If the Purchaser requests equipment sizing that does not align with Gillette’s recommendation, Gillette will accommodate the request if possible; however, any warranty claims related to performance, comfort, or operational issues arising from non-recommended sizing will be void. Warranty covers manufacturer-approved parts and covered labor for diagnosed equipment malfunctions. Warranty does not cover failures related to customer error, lack of maintenance, poor electrical infrastructure, improper third-party work, or environmental damage. No warranty of any kind—labor or parts—will be honored until the Purchaser’s account is paid in full. Accounts with outstanding balances, overdue invoices, or unresolved payment issues are not eligible for any form of warranty service. If Gillette is dispatched for a warranty call and the issue is found to be non-warranty eligible, the Purchaser agrees to pay a $79 diagnostic fee due at time of service, with additional repair charges as applicable.
10. Warranty Exclusions Warranty does not cover damage from misuse, neglect, improper maintenance, pre-existing conditions, or third-party work. Existing equipment, ductwork, or utilities not installed by Gillette are excluded from all warranties. Gillette does not warrant any customer- supplied equipment, including thermostats, parts, or specialty accessories. Installation of such items is done at the customer’s risk, and any compatibility or performance issues are not covered under any type of warranty.
11. Pre-Existing Site Conditions Gillette is not responsible for deficiencies in the Purchaser’s electrical, structural, plumbing, or utility systems. Additional costs arising from code upgrades, infrastructure limitations, or undisclosed site conditions are the sole responsibility of the Purchaser.
12. Cancellations and Rescheduling Cancellations with less than 24 hours’ notice are subject to a fee equal to 10% of the full contract amount. Rescheduling within 24 hours of a scheduled appointment is subject to a $250 fee. These fees cover the cost of custom-ordered equipment, administrative labor, and lost time due to scheduling disruption. Gillette Services may waive these fees at its discretion in the event of emergencies or extenuating circumstances. An individual 18 years of age or older must be present at the job site during installation or service. If no authorized adult is present, the appointment may be rescheduled at Gillette’s discretion, and Gillette will not be held liable for any resulting delays or inconvenience. The Purchaser is also responsible for securing pets, valuables, and property during service visits. Gillette Services is not liable for pet escape, property loss, or damage caused by unsecured environments.
13. Communication, Conduct, and Escalation Policy Gillette maintains a structured communication model. All project matters must be handled through the assigned project representative. Attempts to escalate to executive leadership will be redirected. Gillette is committed to maintaining respectful, professional relationships with its clients. Our top priority is providing comfort solutions that are safe, effective, and tailored to your needs. In return, we expect mutual cooperation and respectful communication throughout the process. Gillette reserves the right to refuse or discontinue service at any time if any member of our team is subjected to harassment, abusive language, unsafe working conditions, or unreasonable demands. If service is refused or terminated under these conditions, any deposits paid may be forfeited and additional charges may apply for labor, materials, or time already committed. If the Purchaser refuses to sign off on a completed project due to reasons unrelated to code violations or material defects, Gillette may still consider the work complete and enforce final payment in accordance with this agreement.
14. Rebates and Tax Credits Any rebates, incentives, or tax credits referenced are estimated based on current programs. Gillette does not guarantee eligibility, approval, or receipt of any rebate or tax credit. Final qualification is determined solely by the issuing agency or governing authority. It is the Purchaser’s responsibility to verify eligibility with the appropriate entity. For tax-related incentives, Purchasers are strongly encouraged to consult with their tax advisor or accountant to determine qualification, filing requirements, and any applicable limitations. Gillette is not liable for rejected applications or unissued funds.
15. Legal Fees and Jurisdiction Purchaser agrees to pay all reasonable legal and collection fees incurred by Gillette in connection with enforcing this agreement. This agreement is governed by the laws of the State of Utah.
16. Limitation of Liability Gillette Services shall not be liable for indirect, incidental, special, or consequential damages, loss of use, lost profits, or claims by third parties arising out of this agreement. In addition, Gillette Services shall not be held responsible for any delay or failure to perform caused by conditions beyond its reasonable control, including but not limited to acts of God, extreme weather, natural disasters, labor shortages, strikes, pandemics, transportation delays, supply chain disruptions, or governmental restrictions. Such events shall not constitute a breach of contract, and Gillette Services shall be entitled to a reasonable extension of time to fulfill its obligations.
17. Entire Agreement and Documentation This document constitutes the full and exclusive agreement between Purchaser and Gillette Services. Any prior oral or written representations not contained herein are superseded. Gillette Services reserves the right to document project conditions, equipment, or installations through photos, videos, or internal reports for quality control, warranty defense, and training purposes. Such documentation will be stored securely and not shared without customer consent unless required for claims or legal matters.
18. Customer-Supplied Equipment and Site Responsibility Gillette Services does not warrant any customer-supplied equipment, including thermostats, parts, or specialty accessories. Installation of such items is at the customer’s risk. Compatibility, performance issues, or failures related to these components are not covered under any warranty.
19. Post-Installation Requests and Permit Fees System balancing, duct modifications, airflow tuning, or aesthetic adjustments requested after the completion of installation may incur additional charges unless explicitly included in the original agreement. Unless stated otherwise, the Purchaser is responsible for all city/county permits, inspection fees, or corrections required by code enforcement after inspection.