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“I am very pleased with the removal of our 31-year old AC and Furnace and the installation of the new Carrier high efficiency heat pump and furnace. Brandon and the team removed the old duct board and fabricated and installed new sheet metal ducting. Brandon took the time to discuss with me his recommended new layout of our furnace room and the result was a much better layout with much more room in the furnace room, especially for me to be able to more easily access our water heater and water softener. It used to be a real pain and now it looks like the furnace room design and layout was actually planned. The entire team put in very long hours to make sure that everything was done correctly. Again, so far I am extremely pleased and happy with the results of this complete HVAC system removal and replacement.”- Darrell S.
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“Gillette has installed two heat pumps in my home. Excellent job on both installs. First install was in 2023 and second install was in 2024. I would use Gillette again. They do great work and clean up after the job is complete.”- Dave E.
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“- Jacob N.
The scheduling of a visit was very easy with a phone call. It was agreed to send someone the next morning, which was timely since the issue was the AC was not working. Ricardo was our technician. I explained what was wrong with the unit and he got to work testing the different components. He found the faulty part within 30 minutes and got to replacing it after we agreed on a price. He left and came back with a new fan motor which he installed and seemed to be running smoothly. A few minutes after he left, I went to check on the running AC and found it to be making a horrible screeching noise and not spinning anymore. I requested that Ricardo come back since something went wrong with the new motor. He came back two hours later and found the fan to be working fine. Thankfully, he trusted me that something was wrong and said he would eat lunch while the unit ran to see if it would seize up and it did after 20 minutes (since the motor was overheating). Ricardo again left and came back with another replacement motor, and ran into a lot of issues when trying to get the install just right, which I truly appreciate, as I didn't want it to damage other parts or break down again. He started at 10am and left our home at 5:20pm that same day. Ricardo didn't charge me any additional amount other than the agreed upon amount for the replacement motor, which is honest business. While it's only been 24 hours since the install, the AC is working perfectly again and I suspect it will continue to work well. My experience with Ricardo was fantastic as he was able to accommodate to unforeseen obstacles without making me bear the burden of it. I highly recommend Ricardo!
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