Archives: Reviews

Air Conditioner Maintenance in Riverton, UT 84065-5619

“As usual Marcial did a fantastic job for us. His customer service ethic and technical expertise are second to none. Anytime I get service from Gillette, I want it to be provided by Marcial! Thanks”

– Ron M.

Gas Furnace Installation in Salt Lake City, UT 84128

“They were great. Very quick and efficient and professional. They made the whole process easy and hassle-free!”

– Abraham S.

Air Conditioner Maintenance in Salt Lake City, UT 84044

“He was great, any questions I had, Marcial knew the answer. Service was quick and done great.”

– David E.

Air Conditioner Installation in Salt Lake City, UT 84120

“Very polite, knowledgable, and respectful.”

– Kathryn S.

Air Duct Installation in Salt Lake City, UT 84108

“If you need major duct work for new construction or remodel, these are the folks to call. We are finishing our basement and we needed several new vent ducts, return vents, and a redirect of our existing main duct and a fresh air supply line. Jacob and his crew (Jayden and Jordan) provided excellent service and superior quality. They came up with great solutions in tight spaces, all while coordinating with the electrician and plumber who were on-site at the same time. They explained very clearly what they planned to do, and welcomed our input. They were also happy to answer questions. Besides their professionalism, they were very pleasant to work with. I would enthusiastically recommend them to anyone.”

– Scott N.

Heat Pump Installation in Salt Lake City, UT 84106

“Brandon and Braxtin installed a new HVAC system for me yesterday. They were very professional and did a great job.”

– Laurie M.

Heat Pump Installation in Salt Lake City, UT 84124

“The install team was very professional. After the install was completed, they cleaned up everything and did a thorough walk-through of the entire system. I would strongly recommend this team.”

– William D.

Air Conditioner Replacement in Salt Lake City, UT 84109

“Jesse and Steven replaced my furnace and A/C. They were both professional and respectful of my property. Cleaned up every little bit of debris from the removal and all the dust behind the furnace. Jesse helped program the new thermostat. He explained how things work and showed me what to watch for while furnace is running. Gillette should be pleased to have such great employees. I’m a very happy customer and will recommend your company to anyone needing HVAC work. Thank you.”

– Anita K.

Gas Furnace Installation in Salt Lake City, UT 84093

“Great experience from the quoting process through installation. They were on time, courteous, cleaned up after installation, and explained the equipment. The plumber and sheet rock people were outstanding as well. Very positive experience and I would highly recommend them.”

– Teresa E.

Heat Pump Replacement in Salt Lake City, UT 84128

“Keola and team did a great job with my furnace and air conditioner replacement. The new system is much quieter and I’m quite satisfied with their workmanship and professionalism.”

– Thomas T.

Gas Furnace Installation in Salt Lake City, UT 84020

“This company really has their act together. Brad went out of his way to ensure I’d get a new furnace and air conditioner that was right for my home along with all available rebates and incentives. Brandon and Braxtin did a marvelous job of installing everything. Their work was professional, thoughtful, meticulous and tidy. The new high-efficiency system is a vast improvement and my home is much more comfortable now. All communication with this company was outstanding and all appointments were on time. Gillette has a refreshing customer-first culture and I’m happy to do business with them.”

– Kevin J.

Air Conditioner Maintenance in Springville, UT 84663

“Honest and informative about our needs about our system. Answered our questions and offered some suggestions to help us. Thanks.”

– Dan C.

Air Conditioner Maintenance in Orem, UT 84057

“Alex was great – very patient with all of my questions. Very helpful!”

– Joel S.

Gas Furnace Installation in Salt Lake City, UT 84128

“Jesse was fantastic! He was very thorough and efficient in his work. He was careful to leave the work area clean. He did a great job explaining our new equipment and answering questions. He was very knowledgeable about the system and our warranty and explained how and why things needed to be done. Jesse was also very kind and friendly. We enjoyed having him in our home and interacting with him. He’s welcome to come back any time! He made this a five star experience!”

– Kirsten W.

Gas Furnace Replacement in Salt Lake City, UT 84103

“Hot water, furnace, AC all done in a timely professional manner. Questions were answered and explained the new equipment.”

– Ray L.

Gas Furnace Installation in Salt Lake City, UT 84025-3207

“Hard working, efficient installers who definitely know what they are doing and were clean, polite, did a great job and are pleasant young men! NUFF SAID!!!”

– Dallas and Cynthia G.

Air Conditioner Installation in Salt Lake City, UT 84044

“Dustin was fantastic, he was friendly, professional, quick, left no mess behind, and taught us all about our new unit and how to maintain it. I am very impressed with his work and would trust him to return. Great job 👍👍 thank you!!”

– Jessica R.

Gas Furnace Replacement in Salt Lake City, UT 84044

“Exceptional work, quick, considerate, informative, and clean. I trust them to return and be honest and fair. Great work!!! Thank you!!!”

– Jessica R.

HVAC Installation in Salt Lake City, UT 84101

“Thorough and professional. Stayed with it until everything was working satisfactorily.”

– David T.

Air Handler Installation in Salt Lake City, UT 84107

“Very courteous and answered all my questions, kept me informed of every step and then some.”

– Lezli O.

Gas Furnace Installation in South Jordan, UT 84009-5726

“Braxton and the rest of the crew were professional, courteous, knowledgeable, and efficient in every respect. We couldn’t have asked for a smoother job.”

– John L.

Gas Furnace Maintenance in Salt Lake City, UT 84106

“Alexander was awesome. Very thorough and knowledgeable and talked us through some different options in terms we could easily understand. Excellent experience with Alexander and Gillette.”

– Trent C.

Gas Furnace Installation in Lehi, UT 84020

“Very clean and courteous. The installation went smoothly and looks great.”

– Chad D.

Gas Furnace Installation in West Jordan, UT 84088

“Jesse and Steven showed up in time and very ready to go to work on the installation of the new furnace and central air. Jesse was extremely professional and a very likable person. So was Steven. When they arrived they explained exactly how everything was going to happen and they proceeded with the removal of the old system and installation of the new. They finished right on time and did an excellent job. I would recommend Gillette company without hesitation.”

– Jorge R.

Gas Furnace Replacement in Salt Lake City, UT 84093

“We really appreciated the team’s collective knowledge. Very professional, and focused. Answered our questions well and were very helpful. Brandon also saw the need and offered to replace our termination cap, with the help of Marc. It was a big job replacing our aging AC unit and furnace combined, took several hours, but it was time very well spent. Braxton took the time to show us why the old ac and furnace needed to be replaced. They were all very polite and respectful of our home. So far everything is running great!”

– Linda D.

Gas Furnace Replacement in American Fork, UT 84004

“Replaced 3 furnaces and 2 AC units in one day. Turn key operation. So far very satisfied! They hauled off all the old units and new packaging. Very helpful and professional. Answered all my questions.”

– Barry B.

Gas Furnace Replacement in Salt Lake City, UT 84129

“The guys did a great job of keeping me informed and asking pertinent questions when needed. Everyone I had contact with at Gillette were cordial and professional.”

– Mike A.

Gas Furnace Repair in Salem, UT 84653

“Ricardo was pleasant, polite, and diagnosed the problem quickly and took care of it. His cleanup after was remarkable and much appreciated! Thank you for your service.”

– Sally B.

Gas Furnace Replacement in Salt Lake City, UT 84119

“They arrived on time. They were professional and efficient yet friendly and willing to answer any question we had.”

– Celinda C.

Heat Pump Maintenance in Salt Lake City, UT 84070

“He was very knowledgeable and professional. He took the time to explain several technical details to help us use the new heat pump system better.”

– Larry H.

Gas Furnace Installation in Spanish Fork, UT 85660

“They showed up on time and done an excellent job. We are very happy with the results of our new furnace.”

– Clyde W.

Gas Furnace Installation in Spanish Fork, UT 85660

“They showed up on time and did an excellent job. We are very happy with the results of our new furnace.”

– Clyde W.

Gas Furnace Replacement in American Fork, UT 84003

“Keola and his team were very professional. They were knowledgeable, efficient, and respectful of our space. They were also very careful to clean up and made sure to answer any questions we had. I was very happy with their work.”

– L. H.

Furnace Filter Replacement in Orem, UT 84058

“I called the office to order a case of furnace filters & the girl that took my call was so friendly & helpful. They were delivered to my door the next day at the time scheduled. Thanks Gillette for friendly service & a great pricing on filters.”

– C W.

Whole System Installation in Riverton, UT 84096

“Jordan and Keola were great! They were very courteous, worked efficiently, kept me updated on the progress and took great care in explaining the new system and how to operate it and care for it. Thank you both very much!”

– Helen K.

Gas Furnace Installation in South Jordan, UT 84084

“Very experienced. Work was done neat and quick.”

– Dominic S.

Gas Furnace Repair in South Jordan, UT 84009

“AC went out August of 2022. Had new AC and furnace installed in 2 days. Jesse installed. Remarkable. Called for service February 2023 in the morning because heater was not working. Jesse and another fellow came out same day at repaired. Thanks guys. All representatives of Gillette that I spoke with were professional and polite. Already referred neighbor.”

– Bill M.

Gas Furnace Replacement in Eagle Mountain, UT 84005

“Tristen and his partner did an awesome job. Had a new furnace, AC and water heater installed along with venting my basement with new air flow vents. They showed up early and answered all of my questions. They were very proffesional and very knowledgeable. Would recommend them to anyone… you won’t be disappointed.”

– Miguel R.

Gas Furnace Maintenance in South Jordan, UT 84123

“They made a maintenance schedule for me on the same day I called. Alex arrived on time and was astute as to why my furnace was not quite right. Made the fix, explained it to me and left with a smile.”

– Steve G.

Ductwork Installation in Salem, UT 84653

“Jacob did a great job. I called and the next day Jacob came out gave me the bid to do the work in my basement and then did all of the work the same day. The job was well done and done so quickly. Great attitude and customer service. Thank you!!!”

– Rob E.

Air Duct Installation in Salem, UT 84653

“Jacob and Jaden did a great job. They came did he quote and then did the entire basement the same day. The work looks great. They were great to work with. I will definitely refer them to my friends. Thank you!!!!!”

– Rob E.

Gas Furnace Maintenance in Payson, UT 84655

“Colton was polite and friendly. He was efficient and really seems to know his stuff. Very pleased with the service and Gillette in general.”

– Tom S.

Air Conditioner Installation in Payson, UT 84651

“Everything went very smoothly, I am very excited and satisfied.”

– Rick P.

Gas Furnace Replacement in Provo, UT 84601

“We had our 30 year old furnace and AC unit replaced. Trevor, Brandon and Marc did an awesome professional job of installing the new HVAC system in our home. They were very courteous, honest and knowledgeable answering all our questions. I wouldn’t hesitate to recommend them to anyone needing HVAC work. We had gotten a couple estimates for the project and I’m very happy with the decision to go with Gillette. They made the whole process from estimate to completion including available rebates and financing a piece of cake. Thanks.”

– Tim W.

Gas Furnace Maintenance in Salem, UT 84653

“I made a maintenance call Saturday morning and told them about my issue, woke up and my house was cold.
It would come off and on every 10 min or so. I made the appointment, they showed up on time. Found fairly quickly that some animal had placed seeds and grass into the fresh air exchange. He cleaned the intake of detritus, fired it up and now my home temperature matches the thermostat for the first time. I’m warm and cozy again. Thank you!”

– David D.

Gas Furnace Replacement in Riverton, UT 84041

“Three guys showed up, and went to work, they picked different parts of the job and very efficiently completed their work. They worked straight through the day, I was impressed. They cleaned up after they were done. We had a snowstorm and the guy outside didn’t slow down until he finished. It was a smooth operation the way they worked together. The quality of the installation was outstanding. Thanks for the upgraded furnace and new AC.”

– Tom B.

Gas Furnace Installation in South Jordan, UT 84047

“Braxton and his team was very professional, very polite and got the job done quickly and was went through all the information and the set up of our new furnace. Very happy and pleased with installation and the service that was provided to us.”

– Bonnie B.

Gas Furnace Repair in South Jordan, UT 84128

“Very good service.”

– Paul B.

HVAC Maintenance in American Fork, UT 84088

“I am New with Gillette Heating and Air Conditioning because of the promotional great offer to replace my furnace and air conditioning system. So I request a technician to check on my unit for the first 6 months usage of the unit. Tech service Alexander Bennet came over and I was observing the way he check and work on the system. I am extremely satisfied in the corner of my eyes the way he works. He was thorough and meticulous in doing his job. He explain to me later how the system works and its function, which gives me an insight and ideas of my unit. Following that, Cris from Gillette gave me a follow up check on the job done? Awesome, this is I admire most how to take good care of a customer. Happy and satisfied.”

– Arnel M.

Gas Furnace Installation in South Jordan, UT 84115

“He was professional and did a great job.”

– Boyd M.

Heat Pump Installation in South Jordan, UT 84070

“Braxin and the team did a fabulous job installing our new heat pump and heater. They were professional and polite while paying attention to every detail. We would highly recommend them to others. Thanks for the super job!”

– Larry H.

Gas Furnace Maintenance in Spanish Fork, UT 84660

“Jason always does an amazing job, he is very knowledgeable and knows what he is doing, and is well trained and experienced in his job. We GREATLY appreciate Jason and his help!!! ☺️”

– Debbie W.

Zone Control System Installation in Springville, UT 84663

“I couldn’t be more pleased with my new HVAC system and the quality work from your guys. They put in an extra long day’s work, but would not leave until the job was finished to perfection. Thank you for a great job well done!”

– Linda C.

Air Conditioner Replacement in American Fork, UT 84096

“Jesse and Marcial did a great job installing furnace and AC, and explaining it all afterward.”

– adam r.

Air Conditioner Installation in South Jordan, UT 84118-9100

“Furnace and AC is great! Braxtin and team were friendly, professional and did a great job! Thanks Gillette Heating and Air!”

– Steven H.

Air Conditioner Replacement in Lehi, UT 84093

“Steven & Braxtin- outstanding duo. First off this was both furnace and air conditioner replacement. Replacement work Very efficient. Very patient. Had to delay the start of their work due to administrative hiccup. Great explanations when I had questions. Cleaned things up really well after their work. Overall just thought they were a great crew and did a great job. Also note job site was home in Sandy (not on ur drop down list 🙂 Also, very happy with the support from folks in the main office like Mable and Jenna in particular.”

– Kenneth G.

Air Duct Maintenance in Payson, UT 84651

“We are very pleased with the excellent service of Ricardo and Nathan. The noise from the fan on our furnace and air conditioning unit was very annoying, especially to my wife. We contacted Gillette Heating and Air for a solution. Ricardo and Nathan came out and suggested reducing the air flow directly coming from the blower vent and installing a new vent in the ceiling of the hall. They both came out today and installed a new ceiling vent, which solved the annoying noise. We are so happy and appreciative of their work and especially not being charge us!”

– Jan C.

Air Conditioner Replacement in Riverton, UT 84065

“Job well done.”

– Justin G.

Air Conditioner Maintenance in Spanish Fork, UT 84660

“Alex is a great guy. Very professional, fast, and took the time to explain things (not that I really understood it 🙂 ). You can tell that he knows what he is doing, and good at it. Thanks Alex!”

– Nathan B.

Air Conditioner Maintenance in Orem, UT 84058

“Good job!”

– Nedra G.

Air Conditioner Repair in Spanish Fork, UT 84660

“Alexander was professional and answered all my questions and he was very patient. He did a very good job.”

– Brian W.

Air Conditioner Installation in Springville, UT 84663

“Gillette installed our new air conditioner and furnace. They arrived at the scheduled time. They were amazing at communicating the process, asked if we had any questions. Jesse made sure we knew how everything worked before they left. They left the work area clean and were extremely friendly! Will definitely call them again in the future.”

– Pamela G.

Air Conditioner Installation in Orem, UT 84058

“We had 2 AC installations done yesterday. The basement was a brand new system and needed the lines done. We have an older home and there was barely enough room for them to get the lines through. And they had to fix kinks from the original upstairs line. Even though it was a beast, they got it done! We are so impressed with the work of Kameron, Brandon, and Braxtin! They went above and beyond to help us get our ACs installed. Including shoveling dirt to make sure where we wanted them was level and perfect. They worked hard the entire day and finished it quicker than we were expecting.

And we really appreciate Cory and Chance coming at the end to help clean up.
We’re so happy with the work that was done. And the customer service from Gillette has been outstanding! Jenna’s follow up call and emails were quick and she was so nice!

And our salesman Brad was personable, honest, upfront and so confident- we didn’t want to go with anyone else!

We’ll definitely go with Gillette every time in the future! Thank you all!!”

– Andrea D.

Air Conditioner Repair in Salem, UT 84653

“Alexander was great at getting to the root of the problem and replacing the part in a short time. My AC was back up and running and we couldn’t have been more grateful since we had been without.”

– Claudia M.

Air Conditioner Installation in Lehi, UT 84043

“Tristen was fantastic from start to finish. They were efficient and quick for installing both the AC and Furnace. They were polite and professional throughout the whole process and answered all of our questions.

Thank you for a great experience!”

– Jason K.

Air Conditioner Repair in Springville, UT 84663

“Ricardo is awesome! Two minutes and he knew exactly what was wrong. He is very polite and professional. I would definitely recommend Ricardo as well as Gillette.
The quickness of your service was awesome for the time of year. Thank you so much Ricardo and Gillette!!”

– Pamela P.

Air Conditioner Repair in Mapleton, UT 84664

“Ricardo and Alex were relentless in troubleshooting our A/C repair, remaining past 9:30pm on a Friday night until things were running smoothly. Talk about customer service! It’s rare to find a business that provides such dedication and commitment. Thank you, thank you!”

– Bruce B.

Indoor Air Quality Installation in South Jordan, UT 84092

“Ricardo came to replace a thermostat but serviced both air conditioners. He is a very dedicated, sharp guy. Very impressed with his skill and personal approach.”

– Robert R.

Heat Pump Replacement in Payson, UT 84655

“Jesse and his two co-workers (sorry, I have forgotten their names) were great. Arrived as scheduled and were friendly and easy to talk with. They were fast and efficient. They needed to make some adjustments to the replacement but were clear about what was needed and they’d did everything they could to make it to our liking. Very pleased!”

– Tom S.

Gas Furnace Repair in Riverton, UT 84120

“Ricardo was great. Very polite and respectful.
He was very Knowledgeable.
Follow up by main office was prompt and a pleasure to deal with.”


Heat Pump Repair in Provo, UT 84601

“Very kind, worked quickly”

– Ronald O.

Air Conditioner Installation in Lehi, UT 84043

“Matthew did a great job of getting the defective carrier air conditioner removed. He carefully installed the new replacement air conditioner and it worked very well when the installation was finished. We appreciated his efforts.
He was polite and efficient and knowledgeable.
We will look forward to using our new air conditioner as temperatures go back to high levels.”

– Dale H.

Air Conditioner Installation in South Jordan, UT 84070

“It has been great experience going with this company from the initial evaluation/purchase of furnace and AC unit all the way through installation and additional follow up visits by their techs. All the employees I met (Dustin, Shaun and Ricardo) are knowledgeable and very nice. Thank you Ricardo for your endless patience in teaching me how to program the thermostat. And shout out to the office ladies I have talked to over the phone – super pleasant – they make you feel like you are their priority. I wish all companies had such a great customer services!
I will recommend this company to all my friends and family!”

– Sarka D.

Air Conditioner Maintenance in Salem, UT 84653

“We were very pleased with Jarrell. He was very professional, knowledgeable and friendly. We’ve always been happy with our service from Gillette.”

– Jennifer H.

Air Conditioner Repair in South Jordan, UT 84117

“Ricardo was hard working and spent time answering all my questions. I am grateful to have stumbled upon this company because they really seem to care about their customer, instead of their profit. They were correcting a misdiagnosis from another company. He also didn’t upsell me like AnyHour Plumbing & Electric technicians. I would definitely recommend you give them a try. I will definitely use their services again.”

– Jenny C.

Air Conditioner Maintenance in South Jordan, UT 84081

“Ricardo show on time, he was really professional and knowledgeable, he definitely take care of my units.”

– Salvador D.

Air Conditioner Maintenance in Provo, UT 84601

“Gillette has been outstanding from the initial sales visit to system install and now with Ricardo and a check up visit!”

– Shane S.

Gas Furnace Installation in Payson, UT 84651

“They were so awesome! were very timely, professional and went right to work until the job was done. They were very friendly, courteous and informative when asked questions.

Your company came very well recommended and I can see why! I will recommend them to anyone that I know that is looking! High quality!

Great job! Very satisfied with the whole process from service to sales to install.”

– Derek O.

Gas Furnace Maintenance in Springville, UT 84663

“Ricardo has always been very punctual and honest in his work with us. He has had to come out a couple of times to help us with our units and he has always been able to identify the problem and resolve it in a timely manner.”

– Ryan R.

Gas Furnace Installation in Riverton, UT 84020

“Team arrived on-time!
Introduced team
Consulted on solution options
Performed work with Excellence
Cleaned up all areas after work
Completed Furn & A/C Install on-time
They are the BEST Ever!”

– Karl B.

Gas Furnace Repair in Pleasant Grove, UT 84062

“Ricardo came to our home to repair our heater; he was awesome! He listened to our concerns and fixed the problem. We always want Ricardo to come with any HVAC repairs we have! Thank you for making sure we have heat during this cold streak.”

– Ryan B.

Installation in East Utah County, UT

Knowledgeable installers. Fast and did excellent work. Would highly recommend Gillette.
-Steve C

Installation in East Utah County, UT

The guys were very helpful in explaining how they needed to do the details of the installation. The work was completed in the time they said it would take.
-Dolly M

Repairs in East Utah County, UT

They did an excellent job and were very thorough. Extremely kind and helpful with all my questions as well as quick. I would definitely recommend them to anyone looking to have their heat or AC repaired or replaced.
– David E