Archives: Reviews

“The crew arrived in the morning and began removal of the old a/c & furnace system. They did a good job installing the new units and finished the install in about half a day. I had a doctor's appointment so had to leave so figured I'd call them to get a run through on the new thermostat. When I got home one of the guys was waiting for me to show me how to run the system. I appreciate him taking the time to stay longer in order to get me up to speed. I appreciate the service and care that was afforded to me. These guys are great!”

– Gary F.

“Great Service!!! Even over the phone Niki was troubleshooting with me to see if my AC could switch on. She apoligized for me running up then downstairs and I said I dont mind at all, because SHE was helping ME!!! Such a sweet Lady!!! Then Marcial came to get my AC turned on and he was fabulous! Polite, answered all my questions, friendly and so very pleased with his professionalism expertise. Then Alexander came for my requested furnace and AC service. I had to cancel winters service due to deaths in the family, and so pleased he could do both for me!!! Again, Polite, friendly, answered my tons of questions, discussed service schedules, changed out my igniter, install a surge suppressor and again, he too was outstanding. From the man in sales, to everyone Ive spoken or interacted with have been very helpful and beyond my expectations. Im so glad I found Gillette and confident in their service, products, exceptionally knowlegeable and professional team. WIth my managerial experience, this means top management is exceptional too, they train and treat employees, well and that transfers to customers and exceptional custimer service!!! Highest marks Gillette!!!!”

– Robyn M.

“Jesse and his team worked hard and efficiently. They obviously knew what they were doing to get the job done right! They were courteous and kept our carpet covered. They took time to inform me of the new products and showed me how to use the new thermostat . I am very satisfied.”

– Brett C.

“Terrific people, very professional workmanship and high quality equipment at a fair price. The team installed a new water heater, heat pump and air conditioner and the workmanship was excellent and very thorough throughout. The three installers (Jordan, Keola and Tyce) were efficient and completed the whole project in one day. They were able to solve the venting problem creatively so it worked optimally within the existing design of the house. The work was handled neatly and the installers solved two airflow problems that have existed since I moved into the house. Most significantly the team was polite, courteous and friendly and collaborated well all day long. The installation went very smoothly and the place was cleaned up and neat as a pin when they packed out the old equipment. Further, John the salesman was exceptionally bright and knowledgeable and helped me understand available options so I could make an informed decision. Everyone on the Gillette team demonstrated kindness. I am pleased with my purchase and feel confident in the promise of ongoing high-quality support. Well done, Gillette!”

– Randy S.

“installers we're on time. got the job done. did a great installation and made sure I understood everything when they were done. cleaned everything up”

– Jason T.

“We replaced our AC and Furnace. We wanted to use Carrier machines because we had 20 year old ones in the house that were still kicking butt. We chose Gillette because they were the highest rated Carrier providers. John came to our house and walked us through the options. We trusted him right away and he was very helpful. He helped us adjust the bid to our specific needs and didn’t try to oversell us. Sean got us scheduled to our best convenience and they updated us and reminded us appropriately as our install date neared. Jesse and Bryson came out right on time and busted out our installation in half a day. They walked us through everything, when and where to replace filters etc. Jesse went in depth on our new thermostat and made sure we were happy and comfortable. Gillette also took care of all of the rebates which was a huge help. Their whole team knocked it out of the park. Couldn’t be more pleased and we recommend them highly.”

– Dane M.

“I am very pleased with the removal of our 31-year old AC and Furnace and the installation of the new Carrier high efficiency heat pump and furnace. Brandon and the team removed the old duct board and fabricated and installed new sheet metal ducting. Brandon took the time to discuss with me his recommended new layout of our furnace room and the result was a much better layout with much more room in the furnace room, especially for me to be able to more easily access our water heater and water softener. It used to be a real pain and now it looks like the furnace room design and layout was actually planned. The entire team put in very long hours to make sure that everything was done correctly. Again, so far I am extremely pleased and happy with the results of this complete HVAC system removal and replacement.”

– Darrell S.

“Kameron and his crew were very knowledgeable , professional and respectful. The installation was very clean and neat, and they made every effort to minimize any mess and cleaned up as if they were never there. Heater works great ! 5 stars to them and your company, Thanks!”

– Gary H.

“I had a very transparent and friendly experience with Gillette. From my initial in-home meeting with the evaluator, Sharee, to the installation by Jordan, Keola, and Chance, the Gillette staff exhibited knowledge and professionalism. Sharee was friendly and responded to my e-mails very quickly. I was also impressed with the consideration and craftsmanship by the installation team.”

– Tully F.

“Brandon Bell and Kameron Banks did an excellent job.. They went out of their way to install my heat pump on the east side of my home, especially Brandon. It was not an easy task but they made it happen and I am so happy and excited. It is just how I wanted it and they were very professional. My daughter referred me to Gillette Heating and Air and I will most definitely be referring my family and friends to your company also.”

– Roxanne T.

“Great installation of new Carrier heat pump, furnace, thermostat, and additional ducting. Cordial and competent crew worked efficiently, and was quite attentive to my specific wishes and myriad questions. Good demonstration when finished, and system is working perfectly. I particularly appreciated their work cleanliness, caution in moving large equipment in and out of the house, and attention to keeping doors closed for minimum house cooling. Very pleased with Gillete’s equipment and service!”

– Allen J.

“Kenny did a great job! He was knowledgeable, professional, and courteous and took the time to answer all my questions. I appreciate all the work done by Kenny today, as well as other Gillette technicians in the past. Even the office staff is wonderful! I can always count on them for all my HVAC needs. Thank you so much!”

– Linda T.

“I love in an older home with an old furnace/AC unit. We were looking for something more modern and efficient. We ad them come out for an estimate and it was more than reasonable. We were able to get it scheduled in just two days. They came on time. They were extremely polite and answered all of my questions during the instillation. It was important to me that he had all of the answers and when I went down, he was very polite and complete. He did not come across like I was interrupting or bothering him. At the end he inhaled a thermostat with tech. He made sure I understood all of the features and waited till I was able to install and link an app on my phone. Even though it was the end of the day and I’m sure he wanted to go home, he took the few extra minutes to show me through without even the slightest feeling that he needed to hurry or move on. Very good people. Thank you so much.”

– John P.

“Found Gillettehvac, based on broad base reviews. Website very user friendly, able to get scheduled quickly, as furnace was giving us some problems in the middle of winter. Furnace repaired by Megan P., she was knowledgeable, efficient, and attentive to our concerns. We look forward to having Megan and the Gillette team address all our HVAC need! Thanks guys, stay warm out there!!⭐️⭐️⭐️⭐️⭐️”

– Johnny B.

“Ricardo is amazing! He discovered that the vented door to the furnace was in the wrong spot, so he placed it in the correct spot. It was a simple fix! No wonder the furnace filter was very clean. He is very honest and I will always request him!”

– Andi H.

“Dusty & Dominic were both courteous, careful, and thorough. They graciously explained what they were doing when we periodically looked on.
They honored our requests concerning access to our property. There was very little disturbance to our home (schedule or comfort).
Combined with our experience and impression of John (sales rep?) we are beyond pleased with the service and character of Gillette’s staff.
Will recommend without hesitation!
Assuredness and flexibility indicates character.
Shared with us in “spades”!”

– Richard H.

“The installation went super smoothly. I really appreciated how beyond just getting the equipment installed and running, Brandon, Kameron, and Jesse made sure to make things as neat and tidy as possible. Small extra things like reworking the flume and refrigerant lines so that we have more head room in our utility room. That care and attention to detail really impressed us. They were all very kind and professional in answering my many questions and ensuring I understood how the new system works. All in all, I couldn’t be more satisfied with our experience with Gillette and their employees. Thank you!”

– Steven R.

“Steve R. did a great job installing a new furnace today. He was on time, professional, skilled at his job, and patient answering all my questions during the process. Thank you!”

– Nancy I.

“This is company and its employees are the absolute best! They provided a new HVAC install in my unfinished basement. Jacob and his J Crew were so great to work with. They got the whole job done in just 2 days! Every employee I interacted with was so courteous and gave excellent customer service. They patiently took the time to explain the system and answer all my questions. Honestly some of the loveliest humans I have had the opportunity to interact with. You do not often find this level of care and service. Thank you for making this experience as pleasant as possible!”

– Rebecca M.

“Kenny was awesome. He came in and was quick and had the heat back on within an hour! Gillette handled all the warranty stuff. I didn’t have to do anything. Prompt service. Thank you to all of Gillette’s team. They are wonderful.”

– Tamie O.

“Very satisfied with my overall experience. The technicians were very knowledgeable and made sure I understood how my new system worked. They were very considerate with my project and made sure I was involved with every step. I feel at ease knowing I have a reliable new system from a reliable company.”

– Brittany D.

“Very satisfied with my overall experience. The technicians were very knowledgeable and made sure I understood how my new system worked. They were very considerate with my project and made sure I was involved with every step. I feel at ease knowing I have a reliable new system from a reliable company.”

– Brittany D.

“We really appreciated Kenny taking the time to come to our home so late in the evening. I am sure he was really tired, but he took the time to show us everything and explain what all he needed to do to make the furnace run efficiently. He was very thorough and checked everything out to make sure we wouldn’t have any more problems. We would definitely ask for him again if the need arises.”

– Kailee B.

“Jordan and Dustin with their crew from Gillette Heating and Air were amazing. They completed the entire installation in a timely and professional manner. They were courteous, professionals and took the time to explain and address any concerns I had. Definitely and highly recommend this company and this working crew. Very happy with the installation and how smooth the process went.”

– Yader Z.

“Megan was spot-on with the repair. She fixed the issue in the furnace very quickly so that the tenants can stay warm. I am very grateful that she was scheduled to come the next day after I made the call. Thanks to the Gillette team.”

– Andi H.

“I would give Jesse and Braxtin 10 stars if I could. I really enjoyed having them in my home to do this installation. Both of them were very personable and very professional. I was impressed with their attention to detail, and wanting the job to look good, and to make sure I was happy with it. They were able to answer all of the questions I had, and were patient and courteous while I asked them. What an asset they are to your company, and you should be proud to have such quality people on your staff. My city doesn’t show up on your list. I live in Layton, so I chose SLC being the closest so I could submit my review.”

– Dick C.

“Alex did a marvelous job for us. He arrived well before his scheduled time, diagnosed the problem and had it fixed promptly. It was clear that he know what he was doing. We were very impressed and will keep Gillette at the top of our call list for any HVAC needs. They’ve been terrific to work with.”

– Bruce S.

“Megan Peck was very efficient and polite. She knows what she is doing. Her name is not on the list above but should be. We live in Highland, but that city is not on your list, probably because we share the same zip as AF. Best wishes, Bob and Shauna Valentine”

– Robert V.

“Dustin and Kevin did an excellent job on the Heat pump HVAC system. There were clean and considerate. I highly recommend them for any other work that needs to be done. Thank you!”

– Karen P.

“Jesse was really patient and took time to listen and we were able to diagnose the problem. Jesse was open to my suggestions and preferences, and we were able to agree on a solution that was to my preference. I appreciate Jesse’s diligence to explain my options and focus the discussion on what I wanted. Late in the afternoon, he was focused on helping me, rather than a solution to fix it and leave. Please consider Jesse for a promotion and a pay raise. You have a very good person working for you.

– Thomas D.

“Great service from estimate to install. I needed a new water heater, heater and air conditioner. I am impressed with how professional and helpful all of the employees who helped me through the whole process. I highly recommend gillette!”

– Michelle C.

“Jordan’s crew were efficient, clean, personable and did a wonderful thorough job of explaining the new system to me. I recommend them without reservation, as well as Dustin’s crew, who came to help out as well. It was a long job, and they were professional and friendly throughout”

– Eileen D.

“Our replacement wasn’t scheduled for another week but our heat wasn’t turning on throughout the day and late at night we could feel only air. Contacted Gillette and they sent Marcial over first thing in the morning. Not only was Marcial polite, he was knowledgeable and answered all our questions. And it didn’t take long for him to find the solution and had it running immediately. He was a lifesaver! Recommend Gillette to everyone (and Marcial too!).”

– Lynn B.

“The techs did a good job, were here on time, left everything cleaned up and were very professional. I will recommend your company to others in need of your services. There wasn’t an option to select Ogden Utah so I selected SLC, Utah.”

– Kim C.

“Jordan and Steven did a fabulous job on the installation of my furnace and AC at my home in Davis County. After they completed the job, they walked through and explained everything. They answered all my questions and were very respectful.”

– Lori B.

“The Gillette installation team arrived on time. They explained the installation every step of the way. And informed me of what they were doing and if drywall or cutting needed to be done, it was discussed before hand. Tarps were laid down throughout the work areas. It was a furnace, heat pump, and air conditioner that was installed. The final installation looked very good. Operation of the system was completely explained to me after the installation was over. The team did an excellent job. I would recommend Gillette HVAC to anyone.

Thanks for a Great Job.
Bobby S”

– Bobby S.

“All three workers were hard-working, efficient and knowledgeable. They were patient, good-natured and polite when explaining things to me. The whole experience was affirming and trouble-free. I’m glad I chose Gillette for my furnace and air conditioner replacements.”

– Kae Loy H.

“First, Heidi in the office was wonderful to work with in scheduling our service call and answering my various questions. Friendly, helpful, professional. Then Megan, onsite technician, was also fabulous. Took time to answer all of my questions, very pleasant, knowledgeable. Both ladies are a great asset to the company. I would recommend to others after this first experience with Gillette.”

– Heather A.

“I was told that our service person would be here between 2 and 4. I got a text that he was on his way just after 1. I was happy because that would give me more time to take care of things. Richardo had serviced my unit before. I just took him to it and left him. He did his checks and told us everything is fine.
Richardo is very friendly and courteous. He is apparently very efficient because he was through with us before his scheduled time.”

– Bruce R.

“Marcial is great! Super friendly, very efficient with his time. Knowledgeable about our system and was quick to make required adjustments. We really enjoyed his visit. I hope he's the one that does our maintenance all time. The system is running very well. We were very comfortable all summer and are looking forward to a cozy winter.”

– Kirsten W.

“Hands down the best experience I’ve had. Since moving to Utah, I’ve had a lot of bad experiences with home services. Gillette provided the quality of support I was expecting a customer should have: Notifying me of his ETA, on time, polite, knowledgeable & professional. He completed the job in1 day. He went over everything with me and was very patient. Braxtin is truly an asset to your company. Thank you!”

– John O.

“From sales to installation Gillette heating and air conditioning was professional and very pleasant, they delivered everything we wanted and said they would provide. Our home is very comfortable and quiet now with our new system. They do the job right 👍.”

– Fred B.

“Alex was awesome!

Chatting with him I found out I know his grandfather and Alex was very professional and answered all questions and gave us some pointers.

I love this type of service when you find out just how small the world is.

Looking forward to our consultation with another individual about removing and installing a new central air and heat system.

Thanks Gillette😁”

– Dave C.

“The scheduling of a visit was very easy with a phone call. It was agreed to send someone the next morning, which was timely since the issue was the AC was not working.

Ricardo was our technician. I explained what was wrong with the unit and he got to work testing the different components. He found the faulty part within 30 minutes and got to replacing it after we agreed on a price. He left and came back with a new fan motor which he installed and seemed to be running smoothly. A few minutes after he left, I went to check on the running AC and found it to be making a horrible screeching noise and not spinning anymore. I requested that Ricardo come back since something went wrong with the new motor. He came back two hours later and found the fan to be working fine. Thankfully, he trusted me that something was wrong and said he would eat lunch while the unit ran to see if it would seize up and it did after 20 minutes (since the motor was overheating). Ricardo again left and came back with another replacement motor, and ran into a lot of issues when trying to get the install just right, which I truly appreciate, as I didn't want it to damage other parts or break down again. He started at 10am and left our home at 5:20pm that same day.

Ricardo didn't charge me any additional amount other than the agreed upon amount for the replacement motor, which is honest business. While it's only been 24 hours since the install, the AC is working perfectly again and I suspect it will continue to work well.

My experience with Ricardo was fantastic as he was able to accommodate to unforeseen obstacles without making me bear the burden of it. I highly recommend Ricardo!”

– Jacob N.

“I can't express enough how impressed I am with Ricardo Maldonado from Gillette HVAC. When I was faced with a complicated HVAC problem, Ricardo stepped in and proved to be an absolute lifesaver. Not only did he skillfully resolve the issue, but his dedication to ensuring every aspect of the system was functioning perfectly truly sets him apart.

One of the things that stood out to me the most was Ricardo's commitment to excellence. He didn't just fix the problem at hand; he went above and beyond to make sure that even the smallest details were taken care of. His expertise in handling the barometric damper issue was truly commendable. It's not often that you encounter someone who not only understands complex HVAC systems but also possesses the patience and diligence to meticulously troubleshoot until everything is in perfect working order.

What truly made my experience exceptional was Ricardo's willingness to answer all of my questions. I'm someone who likes to understand the mechanics of what's happening, and Ricardo took the time to explain every step of the process to me. His patience and clear explanations not only put my mind at ease but also left me with a deeper understanding of my HVAC system.

I have to give a huge shoutout to Gillette HVAC for having such an exceptional technician on their team. Ricardo Maldonado's dedication, expertise, and professionalism have left a lasting impression on me. If you're looking for HVAC services that go above and beyond, look no further than Ricardo and the team at Gillette HVAC. They've won a customer for life, and I'm truly grateful for the top-notch service I received.”

– Monte M.

“Dustin and Cory were very professional! Dustin identified a hazard in my electrical panel that had been created by another HVAC business and took steps to make sure the hazard was eliminated in order to prevent a potential fire to my home. I feel he went the extra mile and I appreciate it!”

– Robert M.

“Had an issue on a Sunday and Monday was a holiday, but Gillette Heating and Air got a technician out the same day and had me up and running in about 30 minutes.”

– Jody G.

“The fan motor went out in our A/C unit, I called on Saturday morning, and within an hour Ricardo was at my house. He had the replacement part in his van and was able to get us back up and running in 100* weather in about an hour.
He was very nice and knowledgeable!!”

– Chris H.

“Our main air conditioner was not working and we had hit 100+ degree Summer temperatures. Gillette got Ricardo out the next morning and he was able to diagnose it and fix the unit. He was very professional and friendly.”

– Russell H.

“Very happy with Gillette 24/7 service and Ricardo, who came on a Sunday and did a fantastic job! Professional, knowledgeable, personable, explained what went wrong and what he adjusted and fixed, and answered my questions about air quality, and humidity control. He deserves a raise and 10 stars!!!”

– Robyn M.

“My AC unit went down and Ricardo did an amazing job getting it fixed. He patiently answered all of my questions and fixed issue in a timely manner. Great job!!”

– Dewayne H.

“Alexander & Megan were very quick, very efficient and very nice. They got the job done fast explained to me some of the problems I was having and told me how to deal with them. I will be using Gillette again if the need arises.”

– Scott M.

“These two arrived on time and walked me through every step of the installation, before they started and after they finished. They were very knowledgeable and friendly. I really enjoyed the experience.”

– Jen M.

“Keola and Jordan with other team members replaced my gas furnaces, air conditioners and humidifier. They were both professional and courteous throughout install effort. They protected our floors and we’re careful not to dent or scratch floors, doors, etc. They thoroughly cleaned up after competing the job and walked me through operations of the new equipment. So far, all new equipment is working as described and I am very happy with their service. Thanks!”

– Jim B.

“As usual Marcial did a fantastic job for us. His customer service ethic and technical expertise are second to none. Anytime I get service from Gillette, I want it to be provided by Marcial! Thanks”

– Ron M.

“If you need major duct work for new construction or remodel, these are the folks to call. We are finishing our basement and we needed several new vent ducts, return vents, and a redirect of our existing main duct and a fresh air supply line. Jacob and his crew (Jayden and Jordan) provided excellent service and superior quality. They came up with great solutions in tight spaces, all while coordinating with the electrician and plumber who were on-site at the same time. They explained very clearly what they planned to do, and welcomed our input. They were also happy to answer questions. Besides their professionalism, they were very pleasant to work with. I would enthusiastically recommend them to anyone.”

– Scott N.

“The install team was very professional. After the install was completed, they cleaned up everything and did a thorough walk-through of the entire system. I would strongly recommend this team.”

– William D.

“Jesse and Steven replaced my furnace and A/C. They were both professional and respectful of my property. Cleaned up every little bit of debris from the removal and all the dust behind the furnace. Jesse helped program the new thermostat. He explained how things work and showed me what to watch for while furnace is running. Gillette should be pleased to have such great employees. I’m a very happy customer and will recommend your company to anyone needing HVAC work. Thank you.”

– Anita K.

“Great experience from the quoting process through installation. They were on time, courteous, cleaned up after installation, and explained the equipment. The plumber and sheet rock people were outstanding as well. Very positive experience and I would highly recommend them.”

– Teresa E.

“Keola and team did a great job with my furnace and air conditioner replacement. The new system is much quieter and I’m quite satisfied with their workmanship and professionalism.”

– Thomas T.

“This company really has their act together. Brad went out of his way to ensure I’d get a new furnace and air conditioner that was right for my home along with all available rebates and incentives. Brandon and Braxtin did a marvelous job of installing everything. Their work was professional, thoughtful, meticulous and tidy. The new high-efficiency system is a vast improvement and my home is much more comfortable now. All communication with this company was outstanding and all appointments were on time. Gillette has a refreshing customer-first culture and I’m happy to do business with them.”

– Kevin J.

“Jesse was fantastic! He was very thorough and efficient in his work. He was careful to leave the work area clean. He did a great job explaining our new equipment and answering questions. He was very knowledgeable about the system and our warranty and explained how and why things needed to be done. Jesse was also very kind and friendly. We enjoyed having him in our home and interacting with him. He’s welcome to come back any time! He made this a five star experience!”

– Kirsten W.

“Dustin was fantastic, he was friendly, professional, quick, left no mess behind, and taught us all about our new unit and how to maintain it. I am very impressed with his work and would trust him to return. Great job 👍👍 thank you!!”

– Jessica R.

“Alexander was awesome. Very thorough and knowledgeable and talked us through some different options in terms we could easily understand. Excellent experience with Alexander and Gillette.”

– Trent C.

“Jesse and Steven showed up in time and very ready to go to work on the installation of the new furnace and central air. Jesse was extremely professional and a very likable person. So was Steven. When they arrived they explained exactly how everything was going to happen and they proceeded with the removal of the old system and installation of the new. They finished right on time and did an excellent job. I would recommend Gillette company without hesitation.”

– Jorge R.

“We really appreciated the team’s collective knowledge. Very professional, and focused. Answered our questions well and were very helpful. Brandon also saw the need and offered to replace our termination cap, with the help of Marc. It was a big job replacing our aging AC unit and furnace combined, took several hours, but it was time very well spent. Braxton took the time to show us why the old ac and furnace needed to be replaced. They were all very polite and respectful of our home. So far everything is running great!”

– Linda D.

“Replaced 3 furnaces and 2 AC units in one day. Turn key operation. So far very satisfied! They hauled off all the old units and new packaging. Very helpful and professional. Answered all my questions.”

– Barry B.

“Ricardo was pleasant, polite, and diagnosed the problem quickly and took care of it. His cleanup after was remarkable and much appreciated! Thank you for your service.”

– Sally B.

“Keola and his team were very professional. They were knowledgeable, efficient, and respectful of our space. They were also very careful to clean up and made sure to answer any questions we had. I was very happy with their work.”

– L. H.

“I called the office to order a case of furnace filters & the girl that took my call was so friendly & helpful. They were delivered to my door the next day at the time scheduled. Thanks Gillette for friendly service & a great pricing on filters.”

– C W.

“Jordan and Keola were great! They were very courteous, worked efficiently, kept me updated on the progress and took great care in explaining the new system and how to operate it and care for it. Thank you both very much!”

– Helen K.

“AC went out August of 2022. Had new AC and furnace installed in 2 days. Jesse installed. Remarkable. Called for service February 2023 in the morning because heater was not working. Jesse and another fellow came out same day at repaired. Thanks guys. All representatives of Gillette that I spoke with were professional and polite. Already referred neighbor.”

– Bill M.

“Tristen and his partner did an awesome job. Had a new furnace, AC and water heater installed along with venting my basement with new air flow vents. They showed up early and answered all of my questions. They were very proffesional and very knowledgeable. Would recommend them to anyone… you won’t be disappointed.”

– Miguel R.

“They made a maintenance schedule for me on the same day I called. Alex arrived on time and was astute as to why my furnace was not quite right. Made the fix, explained it to me and left with a smile.”

– Steve G.

“Jacob did a great job. I called and the next day Jacob came out gave me the bid to do the work in my basement and then did all of the work the same day. The job was well done and done so quickly. Great attitude and customer service. Thank you!!!”

– Rob E.

“Jacob and Jaden did a great job. They came did he quote and then did the entire basement the same day. The work looks great. They were great to work with. I will definitely refer them to my friends. Thank you!!!!!”

– Rob E.

“Colton was polite and friendly. He was efficient and really seems to know his stuff. Very pleased with the service and Gillette in general.”

– Tom S.

“We had our 30 year old furnace and AC unit replaced. Trevor, Brandon and Marc did an awesome professional job of installing the new HVAC system in our home. They were very courteous, honest and knowledgeable answering all our questions. I wouldn’t hesitate to recommend them to anyone needing HVAC work. We had gotten a couple estimates for the project and I’m very happy with the decision to go with Gillette. They made the whole process from estimate to completion including available rebates and financing a piece of cake. Thanks.”

– Tim W.

“I made a maintenance call Saturday morning and told them about my issue, woke up and my house was cold.
It would come off and on every 10 min or so. I made the appointment, they showed up on time. Found fairly quickly that some animal had placed seeds and grass into the fresh air exchange. He cleaned the intake of detritus, fired it up and now my home temperature matches the thermostat for the first time. I’m warm and cozy again. Thank you!”

– David D.

“Three guys showed up, and went to work, they picked different parts of the job and very efficiently completed their work. They worked straight through the day, I was impressed. They cleaned up after they were done. We had a snowstorm and the guy outside didn’t slow down until he finished. It was a smooth operation the way they worked together. The quality of the installation was outstanding. Thanks for the upgraded furnace and new AC.”

– Tom B.

“Braxton and his team was very professional, very polite and got the job done quickly and was went through all the information and the set up of our new furnace. Very happy and pleased with installation and the service that was provided to us.”

– Bonnie B.

“I am New with Gillette Heating and Air Conditioning because of the promotional great offer to replace my furnace and air conditioning system. So I request a technician to check on my unit for the first 6 months usage of the unit. Tech service Alexander Bennet came over and I was observing the way he check and work on the system. I am extremely satisfied in the corner of my eyes the way he works. He was thorough and meticulous in doing his job. He explain to me later how the system works and its function, which gives me an insight and ideas of my unit. Following that, Cris from Gillette gave me a follow up check on the job done? Awesome, this is I admire most how to take good care of a customer. Happy and satisfied.”

– Arnel M.

“Braxin and the team did a fabulous job installing our new heat pump and heater. They were professional and polite while paying attention to every detail. We would highly recommend them to others. Thanks for the super job!”

– Larry H.

“Jason always does an amazing job, he is very knowledgeable and knows what he is doing, and is well trained and experienced in his job. We GREATLY appreciate Jason and his help!!! ☺️”

– Debbie W.

“I couldn’t be more pleased with my new HVAC system and the quality work from your guys. They put in an extra long day’s work, but would not leave until the job was finished to perfection. Thank you for a great job well done!”

– Linda C.

“Steven & Braxtin- outstanding duo. First off this was both furnace and air conditioner replacement. Replacement work Very efficient. Very patient. Had to delay the start of their work due to administrative hiccup. Great explanations when I had questions. Cleaned things up really well after their work. Overall just thought they were a great crew and did a great job. Also note job site was home in Sandy (not on ur drop down list 🙂 Also, very happy with the support from folks in the main office like Mable and Jenna in particular.”

– Kenneth G.

“We are very pleased with the excellent service of Ricardo and Nathan. The noise from the fan on our furnace and air conditioning unit was very annoying, especially to my wife. We contacted Gillette Heating and Air for a solution. Ricardo and Nathan came out and suggested reducing the air flow directly coming from the blower vent and installing a new vent in the ceiling of the hall. They both came out today and installed a new ceiling vent, which solved the annoying noise. We are so happy and appreciative of their work and especially not being charge us!”

– Jan C.

“Alex is a great guy. Very professional, fast, and took the time to explain things (not that I really understood it 🙂 ). You can tell that he knows what he is doing, and good at it. Thanks Alex!”

– Nathan B.

“Gillette installed our new air conditioner and furnace. They arrived at the scheduled time. They were amazing at communicating the process, asked if we had any questions. Jesse made sure we knew how everything worked before they left. They left the work area clean and were extremely friendly! Will definitely call them again in the future.”

– Pamela G.

“We had 2 AC installations done yesterday. The basement was a brand new system and needed the lines done. We have an older home and there was barely enough room for them to get the lines through. And they had to fix kinks from the original upstairs line. Even though it was a beast, they got it done! We are so impressed with the work of Kameron, Brandon, and Braxtin! They went above and beyond to help us get our ACs installed. Including shoveling dirt to make sure where we wanted them was level and perfect. They worked hard the entire day and finished it quicker than we were expecting.

And we really appreciate Cory and Chance coming at the end to help clean up.
We’re so happy with the work that was done. And the customer service from Gillette has been outstanding! Jenna’s follow up call and emails were quick and she was so nice!

And our salesman Brad was personable, honest, upfront and so confident- we didn’t want to go with anyone else!

We’ll definitely go with Gillette every time in the future! Thank you all!!”

– Andrea D.

“Alexander was great at getting to the root of the problem and replacing the part in a short time. My AC was back up and running and we couldn’t have been more grateful since we had been without.”

– Claudia M.

“Tristen was fantastic from start to finish. They were efficient and quick for installing both the AC and Furnace. They were polite and professional throughout the whole process and answered all of our questions.

Thank you for a great experience!”

– Jason K.

“Ricardo is awesome! Two minutes and he knew exactly what was wrong. He is very polite and professional. I would definitely recommend Ricardo as well as Gillette.
The quickness of your service was awesome for the time of year. Thank you so much Ricardo and Gillette!!”

– Pamela P.

“Ricardo and Alex were relentless in troubleshooting our A/C repair, remaining past 9:30pm on a Friday night until things were running smoothly. Talk about customer service! It’s rare to find a business that provides such dedication and commitment. Thank you, thank you!”

– Bruce B.

“Jesse and his two co-workers (sorry, I have forgotten their names) were great. Arrived as scheduled and were friendly and easy to talk with. They were fast and efficient. They needed to make some adjustments to the replacement but were clear about what was needed and they’d did everything they could to make it to our liking. Very pleased!”

– Tom S.

“Ricardo was great. Very polite and respectful.
He was very Knowledgeable.
Follow up by main office was prompt and a pleasure to deal with.”


“Matthew did a great job of getting the defective carrier air conditioner removed. He carefully installed the new replacement air conditioner and it worked very well when the installation was finished. We appreciated his efforts.
He was polite and efficient and knowledgeable.
We will look forward to using our new air conditioner as temperatures go back to high levels.”

– Dale H.

“It has been great experience going with this company from the initial evaluation/purchase of furnace and AC unit all the way through installation and additional follow up visits by their techs. All the employees I met (Dustin, Shaun and Ricardo) are knowledgeable and very nice. Thank you Ricardo for your endless patience in teaching me how to program the thermostat. And shout out to the office ladies I have talked to over the phone – super pleasant – they make you feel like you are their priority. I wish all companies had such a great customer services!
I will recommend this company to all my friends and family!”

– Sarka D.

“We were very pleased with Jarrell. He was very professional, knowledgeable and friendly. We’ve always been happy with our service from Gillette.”

– Jennifer H.

“Ricardo was hard working and spent time answering all my questions. I am grateful to have stumbled upon this company because they really seem to care about their customer, instead of their profit. They were correcting a misdiagnosis from another company. He also didn’t upsell me like AnyHour Plumbing & Electric technicians. I would definitely recommend you give them a try. I will definitely use their services again.”

– Jenny C.

“They were so awesome! were very timely, professional and went right to work until the job was done. They were very friendly, courteous and informative when asked questions.

Your company came very well recommended and I can see why! I will recommend them to anyone that I know that is looking! High quality!

Great job! Very satisfied with the whole process from service to sales to install.”

– Derek O.

“Ricardo has always been very punctual and honest in his work with us. He has had to come out a couple of times to help us with our units and he has always been able to identify the problem and resolve it in a timely manner.”

– Ryan R.

“Team arrived on-time!
Introduced team
Consulted on solution options
Performed work with Excellence
Cleaned up all areas after work
Completed Furn & A/C Install on-time
They are the BEST Ever!”

– Karl B.

“Ricardo came to our home to repair our heater; he was awesome! He listened to our concerns and fixed the problem. We always want Ricardo to come with any HVAC repairs we have! Thank you for making sure we have heat during this cold streak.”

– Ryan B.

The guys were very helpful in explaining how they needed to do the details of the installation. The work was completed in the time they said it would take.
-Dolly M

They did an excellent job and were very thorough. Extremely kind and helpful with all my questions as well as quick. I would definitely recommend them to anyone looking to have their heat or AC repaired or replaced.
– David E