Other
“The crew arrived in the morning and began removal of the old a/c & furnace system. They did a good job installing the new units and finished the install in about half a day. I had a doctor's appointment so had to leave so figured I'd call them to get a run through on the new thermostat. When I got home one of the guys was waiting for me to show me how to run the system. I appreciate him taking the time to stay longer in order to get me up to speed. I appreciate the service and care that was afforded to me. These guys are great!”
- Gary F.
“Great Service!!! Even over the phone Niki was troubleshooting with me to see if my AC could switch on. She apoligized for me running up then downstairs and I said I dont mind at all, because SHE was helping ME!!! Such a sweet Lady!!! Then Marcial came to get my AC turned on and he was fabulous! Polite, answered all my questions, friendly and so very pleased with his professionalism expertise. Then Alexander came for my requested furnace and AC service. I had to cancel winters service due to deaths in the family, and so pleased he could do both for me!!! Again, Polite, friendly, answered my tons of questions, discussed service schedules, changed out my igniter, install a surge suppressor and again, he too was outstanding. From the man in sales, to everyone Ive spoken or interacted with have been very helpful and beyond my expectations. Im so glad I found Gillette and confident in their service, products, exceptionally knowlegeable and professional team. WIth my managerial experience, this means top management is exceptional too, they train and treat employees, well and that transfers to customers and exceptional custimer service!!! Highest marks Gillette!!!!”
- Robyn M.
“installers we're on time. got the job done. did a great installation and made sure I understood everything when they were done. cleaned everything up”
- Jason T.
“I am very pleased with the removal of our 31-year old AC and Furnace and the installation of the new Carrier high efficiency heat pump and furnace. Brandon and the team removed the old duct board and fabricated and installed new sheet metal ducting. Brandon took the time to discuss with me his recommended new layout of our furnace room and the result was a much better layout with much more room in the furnace room, especially for me to be able to more easily access our water heater and water softener. It used to be a real pain and now it looks like the furnace room design and layout was actually planned. The entire team put in very long hours to make sure that everything was done correctly. Again, so far I am extremely pleased and happy with the results of this complete HVAC system removal and replacement.”
- Darrell S.