Salt Lake City, UT

“Terrific people, very professional workmanship and high quality equipment at a fair price. The team installed a new water heater, heat pump and air conditioner and the workmanship was excellent and very thorough throughout. The three installers (Jordan, Keola and Tyce) were efficient and completed the whole project in one day. They were able to solve the venting problem creatively so it worked optimally within the existing design of the house. The work was handled neatly and the installers solved two airflow problems that have existed since I moved into the house. Most significantly the team was polite, courteous and friendly and collaborated well all day long. The installation went very smoothly and the place was cleaned up and neat as a pin when they packed out the old equipment. Further, John the salesman was exceptionally bright and knowledgeable and helped me understand available options so I could make an informed decision. Everyone on the Gillette team demonstrated kindness. I am pleased with my purchase and feel confident in the promise of ongoing high-quality support. Well done, Gillette!”
- Randy S.
“We replaced our AC and Furnace. We wanted to use Carrier machines because we had 20 year old ones in the house that were still kicking butt. We chose Gillette because they were the highest rated Carrier providers. John came to our house and walked us through the options. We trusted him right away and he was very helpful. He helped us adjust the bid to our specific needs and didn’t try to oversell us. Sean got us scheduled to our best convenience and they updated us and reminded us appropriately as our install date neared. Jesse and Bryson came out right on time and busted out our installation in half a day. They walked us through everything, when and where to replace filters etc. Jesse went in depth on our new thermostat and made sure we were happy and comfortable. Gillette also took care of all of the rebates which was a huge help. Their whole team knocked it out of the park. Couldn’t be more pleased and we recommend them highly.”
- Dane M.
“I love in an older home with an old furnace/AC unit. We were looking for something more modern and efficient. We ad them come out for an estimate and it was more than reasonable. We were able to get it scheduled in just two days. They came on time. They were extremely polite and answered all of my questions during the instillation. It was important to me that he had all of the answers and when I went down, he was very polite and complete. He did not come across like I was interrupting or bothering him. At the end he inhaled a thermostat with tech. He made sure I understood all of the features and waited till I was able to install and link an app on my phone. Even though it was the end of the day and I’m sure he wanted to go home, he took the few extra minutes to show me through without even the slightest feeling that he needed to hurry or move on. Very good people. Thank you so much.”
- John P.
“Dusty & Dominic were both courteous, careful, and thorough. They graciously explained what they were doing when we periodically looked on.
They honored our requests concerning access to our property. There was very little disturbance to our home (schedule or comfort).
Combined with our experience and impression of John (sales rep?) we are beyond pleased with the service and character of Gillette’s staff.
Will recommend without hesitation!
Assuredness and flexibility indicates character.
Shared with us in “spades”!”
- Richard H.
“The installation went super smoothly. I really appreciated how beyond just getting the equipment installed and running, Brandon, Kameron, and Jesse made sure to make things as neat and tidy as possible. Small extra things like reworking the flume and refrigerant lines so that we have more head room in our utility room. That care and attention to detail really impressed us. They were all very kind and professional in answering my many questions and ensuring I understood how the new system works. All in all, I couldn’t be more satisfied with our experience with Gillette and their employees. Thank you!”
- Steven R.
“Steve R. did a great job installing a new furnace today. He was on time, professional, skilled at his job, and patient answering all my questions during the process. Thank you!”
- Nancy I.